The AI workflows were integrated using:
- Cloud-native infrastructure
- Scalable microservices architecture
- Secure restaurant platform integrations
- Real-time messaging infrastructure
- Enterprise-grade SaaS deployment standards
RealTech already operated a SaaS-based restaurant commerce platform supporting ePOS systems, kiosks, mobile apps, web ordering, and restaurant operations.
The client wanted to introduce AI-driven customer engagement features that could help restaurants automate ordering assistance, reservations, menu discovery, and customer support workflows across digital channels.
Origami Studios integrated Conversational AI and AI-powered ordering workflows into the existing platform, helping restaurants improve customer interaction speed while reducing repetitive support dependency.
Restaurants were receiving a high volume of repetitive customer inquiries related to:
Most interactions required manual handling from restaurant staff, slowing response times during busy operational hours. The client needed AI capabilities that could integrate into the existing SaaS ecosystem without disrupting restaurant workflows or ordering operations.
Origami Studios integrated AI-powered customer engagement features directly into the existing restaurant platform.
The implementation included:
The platform used LLMs, NLP, AI agents, and RAG-based retrieval workflows to generate contextual customer responses across ordering and reservation interactions.
AI workflows were integrated across:
In-context customer transactions processed
Orders, reservations, and menu queries handled end-to-end by AI across ePOS, web ordering, and mobile apps simultaneously.
ePOS + Web + Mobile integrated
AI voice calls handled
Inbound restaurant queries answered end-to-end by conversational AI reservations confirmed and menu guidance given without a human agent.
Sub-1-sec voice response time
Customer conversations handled
AI resolved the majority of menu, reservation, and ordering queries automatically only complex escalations reached a human agent.
RAG + Conversational AI powered
Reduction in manual restaurant support load
AI workflows absorbed the high volume of repetitive queries around menus, pricing, and reservations freeing restaurant staff to focus on in-house guest experience and complex operations.
Biggest operational impact
Unified AI across every channel
AI agent on storefront, POS system, mobile app, self-service kiosk, and automated booking all powered from one conversational AI platform with consistent customer experience.
Cross-platform AI integration